Refund Policy – Calzature Sacchi Pavia

Refund Policy

If for any reason the customer is not satisfied with an order items not worn can be returned for exchange measure, voucher or refund within 15 days from the date of receipt of the goods.
To request authorization to return, the customer must send a request to the mailbox

In the email must be specified codes of the items that you wish to return and desired compensation: change size, voucher or refund.

Upon receipt of the request made will send the customer a returned items containing the authorization number to be filled in its entirety and attached inside the package to be returned.


Items are returned carriage paid, once received the package will be verified has not been damaged and we will proceed to initiate the process for the refund.
Countries: Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Holland, Czech Republic, Poland, Denmark, Portugal, Estonia, the United Kingdom (UK), Finland, Romania, France, Slovakia, Germany, Slovenia, Croatia, Greece, Spain, Ireland , Sweden, Hungary, Latvia, Cyprus, Malta.


The return will be made by DHL Courier, once received the package in place, the content will be verified that it has not been altered or damaged and we will begin the practice of repayment.

The return authorization number must be written on the package made.
The customer can choose from three types of compensation:
1) Change Measurement
You can make the change just for a different size or a different color of the same item, if available. You can not change to another different item.
Free goods is only one change provided for each item.
2) Good purchase
It can be used only once within 3 months from the time of the return and may not be used for promotions or special sales.
It can not be combined with other coupons.
It must be used entirely in one of equal or greater value order.
3) Reimbursement
Refunds will be processed as soon as completed receipt, verification and acceptance of the article made.
Inside the box, the customer must enclose the following information:
* Photocopy of ID card
* Photocopy receipt
* Receipt original tax
* Practice Return Form filled in
For orders paid by bank transfer the amount will be returned to the original account and will be available to customers in about 10 days, the timing may vary slightly depending on the banking circuit.
The return shipment must take place within 15 days of receiving the order.


Footwear should not have been worn, altered and must not show any signs of use.
The soles of the shoes must be in perfect condition and show no signs of any kind.
All footwear and accessories must be returned along with their original box, which is considered in all respects an integral part of the product itself and it must not have been in any way damaged and / or altered, it used as a single outer packaging.

In the event that the customer receives defective goods, or cause errors in the shipment by, you are required to follow the same instructions above. reserves the right to request photographic evidence before allowing returns for defective merchandise and pay the shipping costs for the return of the goods at his premises. reserves the right to refuse unauthorized returns, shipped with different couriers from those indicated in the mail with instructions made to, or otherwise does not comply with all the conditions.

In these cases the goods will be returned to the sender at the original shipping.
Any acceptance of such otherwise made will incur a charge equal to 10% of the returned value.